My wife and I rode with another couple who we hadn't met previously and were accompanied by one guide; it was one of the best trips we have ever had.
Guide and support - It's hard to believe that UDC could have another guide as good as Susan, there was nothing more she could have done for us (guide rating = 6 stars). She has all the skills and more right down to being a paramedic (very handy for patching up some scrapes that I brought upon myself). Riding with Susan on the rest day was a highlight.
Food - quality of all meals, snacks, restaurant ambience, American regional experiences (e.g., peanut butter and jelly sandwiches, ollaliberries, and so-called biscuits), right down to the electrolyte water was excellent. Lodgings - perfectly pitched and probably all rate high on TripAdvisor (we'd give them all 4-5 stars, especially the Burton Inn in Cambria but they were all of similarly high standard).
Bikes - I ride a TDF Cannondale EVO back home and was more than satisfied with our Scott Carbon Ultegras. Perfectly set up to our specifications, brought our own saddles just to be fussy, and rode well all week. The ladies had the uber-comfort frames with thinned rear stays and the boys got more standard racing styles - perfectly pitched! They even provided a USB stick with all the routes that could be downloaded to a Garmin.
Riding in company - UDC are very skilled at managing different clients with different preferences, speeds and so on. We were fortunate to be paired with a lovely couple of cycle enthusiasts and enjoyed their company as much as the ride, learning a lot about life in America, the various nuances of language and etiquette (and snow globes!) We breathed a sigh of relief every time we rode past a different tour company with dozens of people, phew!
Countryside and routes - Lovely little maps were provided every day at nightly briefings that clipped on to the handlebars. These were apparently the work of "Terry", who's a bit like Charlie of Charlie's Angels fame - omnipresent but never seen. The daily rides were very well chosen and reflect a lot of thought and planning. The option to do top ups and extras like the Nascimento hill and loops on the rest day ensured that everyone got their fill of good riding.
Value for money - worth every penny and apparently considerably cheaper than some other companies. I would be surprised if anyone else could deliver a better experience.
Wouldn't hesitate to recommend them and wouldn't hesitate to do another ride with them, including trying to match our schedule with Susan's.
TripAdvisor September 2012
That's our company mission, and every thing we do is dedicated to that principle. We don’t seek merely to provide the most enjoyable, worry-free cycling vacations, but the best road bike tours imaginable. The rewards for our hard work are delighted guests, reporting across the internet that we do indeed operate great road bike tours.
Because of our obsessive devotion to every detail of a vacation, we can state without a doubt that our trips are unmatched. Below are just a few things that we do better than anyone else, period.
A bike tour is about riding a bicycle, so the bike you ride should be of the highest quality. We provide a full carbon road bike at no extra charge. Feel free to leave your favorite bike at home, knowing that a light and fast road bike, fitted precisely to match the dimensions of your own bike, is waiting for you. No one provides better bikes.
A fabulous meal after a day of cycling is a special pleasure. Our tours often dine at the highest rated restaurants, and if the restaurant permits, we order from the full menu. Order whatever you want, everything is included in the cost of the tour (except alcohol).
You'll never feel part of a herd on a tour, because we limit our scheduled trips to no more than 10-14 people (we do accommodate larger groups on custom and private trips, however). Our 10-14 guest limit is the smallest maximum group size in the business.